Customer Testimonials for Fox Valley GMC
Ask for Jordi
Premium, first class service from walking in the showroom to driving-off the lot with my preowned luxury SUV! Manager, Chris Baumann and Associate, Trevor Hilgart were stellar sales professionals - knowledgeable and gentlemen! Moreover, they were NOT hoverers or pushy, which are dealbreakers for me. Complimentary to this A-Team is finance guru, Mike, who not only had the same qualities but also BEAT my credit union's finance rate and provided me a trusted and comprehensive extended warranty at my request. Whether you want new or preowned - come to this dealership and see Chris and Trevor and get financed ... Read More 
Google - Sep 26, 2026
Friendly staff and very clean welcoming dealership.
Worked with Nate. Very polished, no pressure, worked hard to make sure we had a good deal. Highly recommend Nate and Fox Valley. Thanks, Nate!
I was driving with my kids from Orland Park to visit my mom in St. Charles. My 24 Escalade started seizing up upon acceleration and couldn't even change gear. It was a bit scary for a moment. I was close enough to Fox Valley that i made it to their surface Bay. My mom is friends with the owner of the dealership, but i did not even have to play that card when Andrew in service helped us IMMEDIATELY. Andrew diagnosed the problems within 5 minutes and found us a loaner in the several minutes following. All of the damage was ... Read More 
Google - Sep 24, 2026
Nate and the team did a great job, great communication, no pressure, we just worked through the deal and shook hands. They had it fueled, cleaned up and ready to go and the paperwork when smooth and quick.
Service is excellent, Nate is a super chill and calm guy, he is the guy you wanna run into when getting a new car
Made a 2 hour drive and Nate and Zaya made the trip well worthwhile. A good deal on the vehicle and the customer service was exceptional. Will definitely contact them in the future when the need for another vehicle arises. Thank you.
I appreciated his help. He was knowledgeable and willing to help ! very happy with the deal thank you
Had a great experience working with Nate! He was friendly, professional, knowledgeable, and made the entire car-buying process easy and stress-free. There was never any pressure, and he took the time to answer all of my questions and make sure I was comfortable with everything before moving forward. I really appreciated how straightforward and helpful he was throughout the whole process. If you’re looking for a car, I highly recommend asking for Nate. I’d definitely work with him again!
Nate was polite and easy to work with!
We had a great experience purchasing our vehicle from Fox Valley! We were buying from out of state, and Nate made the entire process incredibly simple and quick. He was very responsive, answered all of our questions, and made sure we had everything we needed before making the trip to pick up the vehicle. The whole process was smooth and straightforward from start to finish. We really appreciated how easy Nate and the Fox Valley team made an out-of-state purchase. Highly recommend!
My salesperson name was Nate I really don't like buying used cars at dealerships I'm old school and they always been the biggest con artist but this ways different I had a great little salesperson he didn't talk a lot he wasn't pushy I told him what I wanted what I am going to spend and that was that and he made it happen and GMC was a good place to buy a car also they work with me
I came out here on a whim, and was absolutely blown away by the service and hospitality from Trevor, Zaya, and Mike. Those three guys are an incredible group. Honestly, they remind me of the ’92 Olympic Dream Team: Jordan, Bird, and Magic. The chemistry, professionalism, and customer service were second to none. If you’re in the St. Charles area, do yourself a favor and stop in. These guys will give you the best vehicle-buying experience of a lifetime. Couldn’t recommend them enough!
I had a great experience working with Nate. He was professional, friendly, and very helpful throughout the whole car-buying process. He made everything easy and stress-free, answered all my questions, and never made me feel pressured. I really appreciate his honesty and excellent customer service. I highly recommend Nate to anyone looking for a great car salesman. Thanks again, Nate!
We had a fantastic experience purchasing our Yukon this Saturday. My wife and I came to see Nate who was terrific from start to finish. He was very accommodating to all our children and we were able to do business without worrying about the kids. Nate is very knowledgeable and helpful when it comes to specific questions about the car and if he doesn’t know the answer, he is going to find out! I also want to give a big thank you to Chris for helping make the deal happen and for his warm consideration for our family! Jordi ... Read More 
Google - Aug 24, 2026
I brought my 2017 Acadia in because air conditioner was blowing hot air. Dealer put die in system charged the system and said to bring it back in a week to see where the leak is. Brought car back and service said leak was with the evaporator unit, repair was $2400. picked up car air conditioner worked for a week then out again. Brought car back and the time was told that the condenser was bad it would cost $2300. When I questioned the repairs being done and not fixing the problem Frank the service advisor said the car is old and even ... Read More 
DealerRater - Aug 20, 2026
It was a great experience!! The easiest car purchase I have ever had.
Our sales associate, Josh, was very knowledgeable with the vehicles, patient & attentive with us, and easily accessible to field any questions. The dealership was well kept and was able to execute a dealer swap over a weekend for the vehicle we went with. Overall, we are satisfied customers of Fox Valley GMC!
I’ve purchased a lot of cars over the last 40+ years and can honestly say this was the best experience I have had buying and trading in a car. From Collin our sales rep to Chris his Mgr and Mike in finance, it was great.
Josh was very helpful but not pushy. He addressed all my concerns and made the whole process painless. Highly recommend!!
Super easy going, Josh was my dealer for my brand new car everything went smooth with zero hassle. Great experience if you are looking to get a new/used car
We enjoyed working with everyone at the dealership. Especially Trevor!! He answered all questions that we had and he was there for us even on his day off! Well done Trevor!!! Thanks!!!
The General Manager Greg does not keep his promises, the service here is some of the worst I’ve experienced, they’re all nice when you are looking to buy but if you’ve got a problem they will just ignore you. I’d suggest buying elsewhere and definitely don’t get you car serviced here , car wash comes with free paint swirls .
Nate was a great help, I never felt pressured, and we were able to make a deal the same day🤩 great experience
great experience, can’t wait to take possession of our new gmc explorer conversion van
Trevor was very good answered my questions and even was helpful after i bought the car. Everyone at the dealership was great. Hope to do business with fox valley gmc of st charles in the future
I am a buyer for a transportation company, buying many vehicles from all over. This experience was by far one of the best! Trevor, the salesperson, was very knowledgeable and fast. The finance team was super easy to work with and was in and out very quickly. Thanks guys.
I would buy another car from Nate. He was great to work with and very knowledgeable.
Excellent sales staff. Very easy to work with and negotiate and felt no pressure.
Fox valley GMC never fails me. I always deal with Andrew who is always super amazing informative and polite. I had an appointment. It was my intention to drop my vehicle off the night before. I did not do so. I took it The very next morning, I walked in, and Frank out of four people was the ONLY one that greeted me. He was actually in the midst of having a conversation with someone and stated....Hello, I'll be right with you. I appreciate the acknowledgement, the professionalism willingness to help. This was before Andrew's shift and ... Read More 
Google - Jul 8, 2026
It was very easy to schedule. Prices are ready for services. Employees are really nice.
Excellent experience- easy transaction - no hidden costs or surprises. Very happy with our At4 ultimate. Josh from sales was great - answered questions and no pressure. Josh made the buying experience a pleasure. Searched nationwide for my At4. I picked Fox Valley GMC over 17 other dealers!!!
Nate & zaya were great on the purchase of my new canyon very polite and pain free experience. I wanted to reach my goal price and the big boss made it happen. Would recommend this dealership to anyone. Love my new truck. Thanks
Thank you Nate, for all your help , We really appreciate you helping us getting our new truck! If you go to FOX VALLEY GMC go with Nate , he’s a nice and respectful man .
Came in to look at a car they had in stock. Trevor was the one to help me out. Very professional and helpful. 10/10 would recommend Trevor to anybody.
I had an outstanding experience working with Nate! He took great care of me from start to finish and made the entire process easy and stress-free. He worked hard to get me the best deal possible, was honest, professional, and never made me feel pressured. It’s clear he genuinely cares about his customers and goes the extra mile to make sure they’re happy. I highly recommend asking for Nate if you’re looking for a new vehicle. I’ll definitely be coming back to buy more vehicles from him in the future!
Lengthy but worth the read!! My son found a used Genesis G70 (not even a GMC) here that he fell in love with. Made a last minute appt to test drive. Recieved a confirmation call from the sales person we were to meet, Trevor. He provided his direct line and was very friendly. I know what you're all thinking, "of course he was, they want your money"! However, he was NOT AT ALL that "salesman schmoozy". While he began to value our trade in, the manager, Mike, came over and and introduced himself. He talked ... Read More 
Google - Jun 30, 2026
I had an amazing time there. I am from lake county a bit of a drive but I was able to drive home with the car I wanted.
Car buying experience was very good. Nate did a great job selling me the vehicle I wanted. He was knowledgeable, answered all questions thoroughly and ensured I was completely satisfied with my purchase. I would buy from this dealership again.
I bought a new 2026 Yukon from Nate. He reminded me of one of my sons who is in to cars. He knew every detail about the vehicle and was just a very honest and positive type person.He laid out pricing and the nuances between different models which made the buying experience easy .I wish I could recruit him to work for my company. Lastly, his follow up was excellent in making sure I was familiar with all the technology in the vehicle after the sale which was very helpful!. Took the Yukon to Wyoming… what a smooth ride!
Tom ... Read More 
Google - Jun 27, 2026
I worked with Nate to purchase a 2018 Sierra. He was professional, knowledgeable, and a pleasure to do business with! The trick is exactly what I was looking for so I couldn’t be happier!
Such great service and kind salesman. Specially Josh and Nathan helped me purchase my jeep wrangler. I’ve never had better service at a dealership than Fox Valley GMC. If you can pick a salesman, ask for Josh or Nathan.
I went in for a routine oil change on my 2024 Terrain and, while passing the time in the showroom, completely fell in love with the new 2026 GMC Terrain AT4! Josh was incredibly helpful throughout the entire process and truly went above and beyond to make sure I could drive home in my new SUV. This is now my third vehicle purchase from Fox Valley GMC, and every experience has been outstanding. The entire team is professional, friendly, and genuinely cares about their customers. I have nothing but great things to say about everyone there. Thank you for another amazing experience!
We worked with Yesenia (Sales) and Mike (Financing). This is our 2nd car we have bought from here and we LOVE the service! Yesenia was great to work with. She was straightforward, sincere, and helpful. Mike was genuinely kind and answered every question we had! My husband and I appreciated them and they made this process much easier!!! Thank you!
Came for an oil change, very professional staff and clean waiting area.
I have been taking my vehicle for service and Mr Chapa is a pleasure to work with. He explains and follows up with any questions or issues I may have.
This dealership was a great experience for me when I 1st walked in the door. Barb was very welcoming and my salesman Josh did a great job helping me out. And Alex was great!!! I highly recommend this place!!! Thanks guys!
This dealership is absolutely the best, Mike who has been there absolutely the best. Thank you to the owner of the dealership, for having such a well blended crew. Lori.
Josh was a nice guy, super helpful and very knowledgeable!
I had an excellent experience working with Josh during the purchase of my car. He was professional and knowledgeable, making the entire process smooth and stress-free from start to finish. He answered all of my questions, was honest and transparent, and never made me feel pressured at any point. Josh went above and beyond to ensure I was satisfied and comfortable with my purchase. I truly have no complaints and would highly recommend asking for Josh if you're looking for a great car-buying experience.
Josh was instrumental in helping us find the right car! Friendly, courteous, and professional! Our car buying experience was exceptional!
I could not be happier with my experience buying a car from this dealership but more specifically with the help of Josh. Josh listened to understand, he had patience through my process and requests for multiple scenarios, and ultimately delivered on the deal that we had discussed. I like that Josh wasn’t pushy and helped me find exactly what I wanted while delivering on my car needs and expectations. 10/10 experience. If you’re looking for a car this dealership is the place to go and Josh is the guy to see!
Josh at Fox Valley was excellent to work with. I found a vehicle I liked and was ready to move forward, and from the beginning he was professional, straightforward, and communicated clearly. Since I was coming from about an hour and a half away, I let them know we needed to be aligned on numbers before I made the trip. Josh moved quickly to make that happen, which made the entire process smooth and efficient. I was in and out with no hassle. Mike also did a great job finalizing everything and walking me through the paperwork. Overall, a great ... Read More 
Google - Apr 20, 2026
You know you’re going to get excellent service every time! Service advisors explain what needs service and how long it will take. I have a 2013 Buick Regal, and it’s still running great because of the care from St Charles GM… WISH THEY WERE ALSO SELLING BUICKS… The ac in my 2013 Buick Regal was blowing warm air and there was a grinding noise when the ac was on. Service Advisor Andrew Zwiezen kept me appraised thru the process. They did a series of diagnostics to find my ac was slowly leaking fluid and the belt needed replacement. Because the ... Read More 
Google - Apr 16, 2026
Soon you drive in is so easy and people are so polite
I had the opportunity to work with Yesenia while purchasing my truck and she was great. Very patience and easy to talk too and when questions came up she would work through to get me an answer. Highly recommend her if you’re at Fox Valley looking for your new vehicle. 🔑
Mike Hampel helped me with the truck I had been looking at. The experience was flawless and exceeded my expectations. Was able to buy the truck and everything I needed with it the same day. The next time I purchase a vehicle I will be back to work with Mike again
I bought a new used truck yesterday and the experience was great. I worked with Mike Hampel and I felt no pressure for anything I didn’t want. Exceeded all expectations and I will be back for my next car purchase with Mike
Michael Hampel in sales, GMC St. Charles, is someone I highly recommend. He is a rare find in the industry — honest, transparent, and straightforward throughout the entire process. He laid everything out clearly and made it very easy to work with him. Overall, it was a great experience at GMC St. Charles.
was quoted 2500 for a muffler on a cpo vehicle that i purchased from them, including a platinum extended warranty vehicle has only 58000 miles called gm customer service they tried to work with dealer to share cost and the dealer declined will not ever return to this dealership
This review is coming from an experienced car professional that was in the business for 30 years. Fox Valley Buick GMC made the purchase of our 2026 GMC Sierra 2500 completely transparent with no games or brain damage. Our salesman Josh was extremely knowledgeable regarding all the features of the vehicle. Also dealing with the Finance Manager Alex was pleasant as there were no surprises when it came to signing the final documents. Finally the Sales Manager Pete was more than accommodating from beginning to end.
I had the pleasure of working with the saleman Mike Hampel. He was exceptional. He was honest, patient, kind, and explained everything to me in detail. He was never pushy or trying to oversell me. I've had poor experiences in the past so I felt nervous about this purchase but he made it easy and less stressful. I would highly suggest his services to anyone! I cannot recall the finance managers name but he was humorous and easy to work with as well . I felt well informed but not pressured to purchase anything that was not necessary.
(Translated by Google) Yesenia provided us with excellent service, highly recommended. (Original) Yesenia nos ofreció un excelente servicio, altamente recomendable.
Love my new car. Mike hampel and everyone else was great!
Alex and Mike did a great job helping my wife and I find the perfect car for our family. They made the experience efficient by helping us maximize our trade in value, financing that fit our budget, and showing us a car that had all features we wanted with the purchase. Thank you Alex and Mike.
The service and people are great. But $102 for an oil change is ridiculous.
(Translated by Google) Excellent service (Original) Excelente servicio
Vlad is an awesome salesman and Alex from finance was outstanding . Hassle free car buying process when both went out of their way to accommodate and were straight forward. Excellent customer service.
Josh was great to work with. Very professional and helpful
Fox Valley Buick-GMC is where I go to purchase all of my vehicles. Josh makes the process so easy!
Josh was extremely helpful start to finish. Other dealerships and sales people weren't able to get me the vehicle I wanted. Josh was not only able to get me the exact model year of vehicle I was looking for, but delivered the vehicle to me at my work and made every step of the purchasing process easy. Can't say enough good things about him and would highly recommend Fox Valley GMC Buick.
Smooth transaction and easy process!!!
Josh was an amazing salesman in helping me get my first car! very resourceful and knowledgeable!
Collin and the team at GMC went above and beyond to make sure that we were taken off. From unforeseen issues found during our service, to taking the necessary steps to get us fitted into our new truck and ultimately transforming our experience into a very positive one. We look forward to working with him and the Fox Valley GMC team for all our service and vehicle needs!
If you are in the market for a car or truck I Highly recommend Fox Valley Buick GMC. Friendly staff, excellent management team. They work hard to make sure customers are completely satisfied and happy.
Josh was very knowledgeable and professional throughout the process.
Pete the Sales manager and Josh in sales were great to work with today. Ask to work with either one of them and you will love the experience.
On this Thanksgiving day. I'm THANKFUL for Andrew!!!! Woooooow his customer service skills are second to none. Very thorough EXCELLENT communication skills he kept me in the loop on my vehicle. Very KNOWLEDGEABLE .Andrew willingness to answer my questions let me know he cares about his customers. On a scale 1-10 I give Andrew a 20!!! Thanks, one satisfied customer!!!
Excellent dealership! Lupe got me in quickly and resolved my problem same day! Would not go elsewhere
I don’t usually post many reviews, but this one is a must. My experience at this dealership was absolutely phenomenal, with amazing service from the entire team.
Starting with Yesenia Soto, a sales consultant, she was outstanding from the first moment I reached out about a vehicle to the very last minute of the transaction. This wasn’t the easiest deal, but she made sure I was updated at every step, answered all my questions, and never once showed frustration. She truly went above and beyond to make it happen, even personally dropping off my van at my house. ... Read More 
Google - Oct 1, 2025
Mike & his team at Fox Valley did a great job when we were “looking” for a new vehicle. They were professional, not pushy, & answered all our questions while giving us a far deal. Highly recommended dealership! 👍🏼
Hello,
I bought a 2019 GMC Sierra Denali 6 years ago from here. It was a present for my 50 birthday. I loved the truck and it was sad for me to sell it when I couldn't afford the maintainence any longer. Working with your GM and Michael Hampel they treated my wife and I fair and shot us straight on what they could do based on the age and condotion of the truck. The agreed price was more than fair and I felt whole in the decision. It's the reason I bought it from FVGMC, why I came back to ... Read More 
Google - Sep 19, 2025