Customer Testimonials for Fox Valley GMC

Always transparent pricing and no switch/bait or extra charges like others. Service guys are always polite

Nate helped us out a lot. It was an easy process thanks to him!

Pleasant experience across the board. I would recommend giving them a try.

Amazing buying opportunity experience. Trevor worked hard to make a deal happen. Never gave up and very quick to contact. Thank you again!

Collin, Jordi, Mike and Norma were all fantastic and made the process of buying a car extremely fast and easy. Definitely would recommend purchasing your next car here. Place is clean, has a very nice kids area and good music.

Very helpful and professional!! Would highly recommend!

Jordi was so great, helping us, buying the vehicle. He was helping through the process of buying. Making sure that we understand every step. He is so polite and friendly

Fox Valley GMC was a quick and easy process. They respected My trade value that I wanted and the people and the staff was great. I would recommend this Dealership to friends and family and thumbs up to all the employees.

Dealership was transparent throughout the entire process. They were wonderful to work with. I would buy all my vehicles through them!

Found Fox Valley online, while I was looking for my new truck. Gave them a call and got great service over the phone. Had to plan because Fox Valley is far away from me, and they worked well to schedule visits and made sure everything worked out. Worked with Trevor on the buying process and I was very happy with him. He kept in touch with me during the process and we made a deal. Glad I could work with them.

⭐⭐⭐⭐⭐ I had a great experience with Fox Valley GMC, Inc. The staff were friendly, professional, and helpful. They took the time to answer my questions and explain my options. I appreciate their patience, communication, and customer service. Thank you for your time and professionalism. I would recommend Fox Valley GMC, Inc. to anyone looking to purchase a vehicle!

DON’T DO BUSINESS WITH THIS DEALERSHIP! In the nutshell ….. Greg the general manager is a liar!!!!!

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All good top-notch work and quick.

Ask for Jordi

Premium, first class service from walking in the showroom to driving-off the lot with my preowned luxury SUV! Manager, Chris Baumann and Associate, Trevor Hilgart were stellar sales professionals - knowledgeable and gentlemen! Moreover, they were NOT hoverers or pushy, which are dealbreakers for me. Complimentary to this A-Team is finance guru, Mike, who not only had the same qualities but also BEAT my credit union's finance rate and provided me a trusted and comprehensive extended warranty at my request. Whether you want new or preowned - come to this dealership and see Chris and Trevor and get financed ... Read More

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Google - Sep 26, 2026

Premium, first class service from walking in the showroom to driving-off the lot with my preowned luxury SUV! Manager, Chris Baumann and Associate, Trevor Hilgart were stellar sales professionals - knowledgeable and gentlemen! Moreover, they were NOT hoverers or pushy, which are dealbreakers for me. Complimentary to this A-Team is finance guru, Mike, who not only had the same qualities but also BEAT my credit union's finance rate and provided me a trusted and comprehensive extended warranty at my request. Whether you want new or preowned - come to this dealership and see Chris and Trevor and get financed by Mike - you wont be disappointed!

Friendly staff and very clean welcoming dealership.

Worked with Nate. Very polished, no pressure, worked hard to make sure we had a good deal. Highly recommend Nate and Fox Valley. Thanks, Nate!

I was driving with my kids from Orland Park to visit my mom in St. Charles. My 24 Escalade started seizing up upon acceleration and couldn't even change gear. It was a bit scary for a moment. I was close enough to Fox Valley that i made it to their surface Bay. My mom is friends with the owner of the dealership, but i did not even have to play that card when Andrew in service helped us IMMEDIATELY. Andrew diagnosed the problems within 5 minutes and found us a loaner in the several minutes following. All of the damage was ... Read More

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Google - Sep 24, 2026

I was driving with my kids from Orland Park to visit my mom in St. Charles. My 24 Escalade started seizing up upon acceleration and couldn't even change gear. It was a bit scary for a moment. I was close enough to Fox Valley that i made it to their surface Bay. My mom is friends with the owner of the dealership, but i did not even have to play that card when Andrew in service helped us IMMEDIATELY. Andrew diagnosed the problems within 5 minutes and found us a loaner in the several minutes following. All of the damage was under warranty and the team at Fox Valley took great care of us. Couldnt have been a better experience with some folks that obviously just take pride in doing a great job. Thank you! and Thanks Andrew!

Nate and the team did a great job, great communication, no pressure, we just worked through the deal and shook hands. They had it fueled, cleaned up and ready to go and the paperwork when smooth and quick.

Service is excellent, Nate is a super chill and calm guy, he is the guy you wanna run into when getting a new car

Made a 2 hour drive and Nate and Zaya made the trip well worthwhile. A good deal on the vehicle and the customer service was exceptional. Will definitely contact them in the future when the need for another vehicle arises. Thank you.

I appreciated his help. He was knowledgeable and willing to help ! very happy with the deal thank you

Had a great experience working with Nate! He was friendly, professional, knowledgeable, and made the entire car-buying process easy and stress-free. There was never any pressure, and he took the time to answer all of my questions and make sure I was comfortable with everything before moving forward. I really appreciated how straightforward and helpful he was throughout the whole process. If you’re looking for a car, I highly recommend asking for Nate. I’d definitely work with him again!

Nate was polite and easy to work with!

We had a great experience purchasing our vehicle from Fox Valley! We were buying from out of state, and Nate made the entire process incredibly simple and quick. He was very responsive, answered all of our questions, and made sure we had everything we needed before making the trip to pick up the vehicle. The whole process was smooth and straightforward from start to finish. We really appreciated how easy Nate and the Fox Valley team made an out-of-state purchase. Highly recommend!

My salesperson name was Nate I really don't like buying used cars at dealerships I'm old school and they always been the biggest con artist but this ways different I had a great little salesperson he didn't talk a lot he wasn't pushy I told him what I wanted what I am going to spend and that was that and he made it happen and GMC was a good place to buy a car also they work with me

I came out here on a whim, and was absolutely blown away by the service and hospitality from Trevor, Zaya, and Mike. Those three guys are an incredible group. Honestly, they remind me of the ’92 Olympic Dream Team: Jordan, Bird, and Magic. The chemistry, professionalism, and customer service were second to none. If you’re in the St. Charles area, do yourself a favor and stop in. These guys will give you the best vehicle-buying experience of a lifetime. Couldn’t recommend them enough!

We had a fantastic experience purchasing our Yukon this Saturday. My wife and I came to see Nate who was terrific from start to finish. He was very accommodating to all our children and we were able to do business without worrying about the kids. Nate is very knowledgeable and helpful when it comes to specific questions about the car and if he doesn’t know the answer, he is going to find out! I also want to give a big thank you to Chris for helping make the deal happen and for his warm consideration for our family! Jordi ... Read More

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Google - Aug 24, 2026

We had a fantastic experience purchasing our Yukon this Saturday. My wife and I came to see Nate who was terrific from start to finish. He was very accommodating to all our children and we were able to do business without worrying about the kids. Nate is very knowledgeable and helpful when it comes to specific questions about the car and if he doesn’t know the answer, he is going to find out! I also want to give a big thank you to Chris for helping make the deal happen and for his warm consideration for our family! Jordi was also a great help and was fast, friendly and efficient . Lastly, Mike really spent time and took care of us and walked us through every detail of the financing. He showed us every option we had with complete transparency. He made suggestions and gave helpful examples without any pressure. It was a pleasure working with each one of you and I was very impressed with the unmatched level of personalized service. We also appreciated that they stuck with us even though it was late on a Saturday. We never felt pressured and felt comfortable during every step of the process. The team at Fox Valley GMC is top notch!

I brought my 2017 Acadia in because air conditioner was blowing hot air. Dealer put die in system charged the system and said to bring it back in a week to see where the leak is. Brought car back and service said leak was with the evaporator unit, repair was $2400. picked up car air conditioner worked for a week then out again. Brought car back and the time was told that the condenser was bad it would cost $2300. When I questioned the repairs being done and not fixing the problem Frank the service advisor said the car is old and even ... Read More

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DealerRater - Aug 20, 2026

I brought my 2017 Acadia in because air conditioner was blowing hot air. Dealer put die in system charged the system and said to bring it back in a week to see where the leak is. Brought car back and service said leak was with the evaporator unit, repair was $2400. picked up car air conditioner worked for a week then out again. Brought car back and the time was told that the condenser was bad it would cost $2300. When I questioned the repairs being done and not fixing the problem Frank the service advisor said the car is old and even with the new repair there is no guarantee another air conditioner component wouldn’t break. The dealer is charging over $4000 for a repair with no guarantee. I did not have the new repair done and would not return to this dealer.

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It was a great experience!! The easiest car purchase I have ever had.

Our sales associate, Josh, was very knowledgeable with the vehicles, patient & attentive with us, and easily accessible to field any questions. The dealership was well kept and was able to execute a dealer swap over a weekend for the vehicle we went with. Overall, we are satisfied customers of Fox Valley GMC!

I’ve purchased a lot of cars over the last 40+ years and can honestly say this was the best experience I have had buying and trading in a car. From Collin our sales rep to Chris his Mgr and Mike in finance, it was great.

Josh was very helpful but not pushy. He addressed all my concerns and made the whole process painless. Highly recommend!!

Super easy going, Josh was my dealer for my brand new car everything went smooth with zero hassle. Great experience if you are looking to get a new/used car

We enjoyed working with everyone at the dealership. Especially Trevor!! He answered all questions that we had and he was there for us even on his day off! Well done Trevor!!! Thanks!!!

The General Manager Greg does not keep his promises, the service here is some of the worst I’ve experienced, they’re all nice when you are looking to buy but if you’ve got a problem they will just ignore you. I’d suggest buying elsewhere and definitely don’t get you car serviced here , car wash comes with free paint swirls .

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Nate was a great help, I never felt pressured, and we were able to make a deal the same day🤩 great experience

great experience, can’t wait to take possession of our new gmc explorer conversion van

Trevor was very good answered my questions and even was helpful after i bought the car. Everyone at the dealership was great. Hope to do business with fox valley gmc of st charles in the future

I am a buyer for a transportation company, buying many vehicles from all over. This experience was by far one of the best! Trevor, the salesperson, was very knowledgeable and fast. The finance team was super easy to work with and was in and out very quickly. Thanks guys.

I would buy another car from Nate. He was great to work with and very knowledgeable.

Excellent sales staff. Very easy to work with and negotiate and felt no pressure.

Fox valley GMC never fails me. I always deal with Andrew who is always super amazing informative and polite. I had an appointment. It was my intention to drop my vehicle off the night before. I did not do so. I took it The very next morning, I walked in, and Frank out of four people was the ONLY one that greeted me. He was actually in the midst of having a conversation with someone and stated....Hello, I'll be right with you. I appreciate the acknowledgement, the professionalism willingness to help. This was before Andrew's shift and ... Read More

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Google - Jul 8, 2026

Fox valley GMC never fails me. I always deal with Andrew who is always super amazing informative and polite. I had an appointment. It was my intention to drop my vehicle off the night before. I did not do so. I took it The very next morning, I walked in, and Frank out of four people was the ONLY one that greeted me. He was actually in the midst of having a conversation with someone and stated....Hello, I'll be right with you. I appreciate the acknowledgement, the professionalism willingness to help. This was before Andrew's shift and he took care of everything. I can appreciate the customer experience. I received from Frank on a scale from 1 to 10. I give him a 20. Now let's talk about Luke. He Was my shuttle driver who brought me home. Luke was very polite, amazing driver. I felt very safe. Thank you. This is one satisfied customer.

It was very easy to schedule. Prices are ready for services. Employees are really nice.

Excellent experience- easy transaction - no hidden costs or surprises. Very happy with our At4 ultimate. Josh from sales was great - answered questions and no pressure. Josh made the buying experience a pleasure. Searched nationwide for my At4. I picked Fox Valley GMC over 17 other dealers!!!

Nate & zaya were great on the purchase of my new canyon very polite and pain free experience. I wanted to reach my goal price and the big boss made it happen. Would recommend this dealership to anyone. Love my new truck. Thanks

I always appreciate how once you become a customer with a dealership, customer service is out the door. Why did I have to call the dealership to follow up on the undercoat appointment you owe me. First, I called the main line. Barbara takes my call and while I'm explaining the situation and how she can assist me, she says can you please hold a moment while I take a call and transfer it. Why do you have to interrupt my call that you received first for another call? It FEELS like Barbara would rather take calls for potential ... Read More

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Google - Jun 12, 2026

I always appreciate how once you become a customer with a dealership, customer service is out the door. Why did I have to call the dealership to follow up on the undercoat appointment you owe me. First, I called the main line. Barbara takes my call and while I'm explaining the situation and how she can assist me, she says can you please hold a moment while I take a call and transfer it. Why do you have to interrupt my call that you received first for another call? It FEELS like Barbara would rather take calls for potential customers then someone who just became a customer ONE week ago. So I hung up. I looked up the service department because on your "WE OWE" paper given to us, it says anything owed on this page call the service department. Did just that. Spoke with a Lupe I believe. Tells me they don't take care of that that I need to speak to sales. Asked to be transferred, no answer in sales. I called our actual sales person, since he hadn't followed up with us, no answer. Called your main line again. Had to speak with Barbara again, asked for a manager. Waited on the line, Greg is busy at the moment but according to Barbara, will call me back but needs to know the reason. Explained all of the above (in this paragraph), she decided to go back and forth with me on why she wanted me to be placed on hold to take another call. Told her I do not want this back and forth to please have the manager call me back. Now I'm waiting. Appreciate the fact that we drove 45 minutes to get this great service AFTER purchasing.

Bought a used car from another dealer and it only had one key. They sent me a new key along with $70 to have it programmed based on what they charged to program a key. Took the key to FoxValley GMC and they ripped me off for over $200! I would not use the service dept here based in the price they charged me.

Tried calling for a price for an oil change and Mohammed can't even give me a price what the point of his job if he can't even answer one question sat the and instigated with me over the phone on why he was right All I needed was a price this place is ridiculous

I bought a new used truck yesterday and the experience was great. I worked with Mike Hampel and I felt no pressure for anything I didn’t want. Exceeded all expectations and I will be back for my next car purchase with Mike

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was quoted 2500 for a muffler on a cpo vehicle that i purchased from them, including a platinum extended warranty vehicle has only 58000 miles called gm customer service they tried to work with dealer to share cost and the dealer declined will not ever return to this dealership

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Took 2 car for lease, specifically asked my sales guy Colin Short regarding hard inquiries, and he said that they won’t do it, few days later I received 2 new inquiries on my credit report, just annoying that they would tell you anything to get a car..

Had to schedule the appointment twice because the reservation never got put in the first time. Thankfully I called to verify. Now we also have tire lug nuts taking off because they weren't put back on appropriately after the tire rotation!

I ordered a new 2023 Yukon Denali Ultimate from Fox Valley GMC a few years back and waited patiently for 9 months to receive the vehicle. My wife and I were so excited. However, from moment the vehicle was delivered, there were issues….Paint defects from the manufacturing facility such a paint chips, bubbles, etc… Then just a few short months into ownership, the honeymoon phase was over and the car started rearing its ugly head. There isn't enough room for my whole review so I'll just leave the synopsis. I have had the vehicle in their service department 4 separate ... Read More

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Google - Dec 18, 2025

I ordered a new 2023 Yukon Denali Ultimate from Fox Valley GMC a few years back and waited patiently for 9 months to receive the vehicle. My wife and I were so excited. However, from moment the vehicle was delivered, there were issues….Paint defects from the manufacturing facility such a paint chips, bubbles, etc… Then just a few short months into ownership, the honeymoon phase was over and the car started rearing its ugly head. There isn't enough room for my whole review so I'll just leave the synopsis. I have had the vehicle in their service department 4 separate times to figure out this issue and now, finally after asking if they weren’t capable of fixing the vehicle and asking if I should take it to another GMC dealership to assess the issue, they are happily pushing me in that direction. They can’t tell me why this is happening and don’t seem to want to fix the issue or they can’t fix the issue so I have to take it to another dealership. I then asked them to send me the service records. That was a whole ordeal in itself. Finally after multiple attempts, I have all 14 service records from the 2 years we have owned the vehicle showing all the issue….(2) Paint Defects, (2) Digital Rearview Mirror Replacement, (1) Drivers Side Seat Bracket Replacement, (1) Electronic Control Module Replacement, (3) Alignments which I believe have something to do with the Service 4WD issue or Brake System Issue, (4) Brake System Issues including Rotor Replacements, multiple Brake Pad Replacements, Brake Pad Sensor Replacement, etc…, (2) Service 4WD issue which is supposedly a “No Remedy” recall, and finally (1) Loss of Propulsion Recall which is fixed by a new oil cap and thicker oil. This vehicle has been an extremely expensive nightmare. I paid over $100k for this vehicle and it has been nothing but problems. During this time, the dealership’s communication has been sub-par. It typically takes days to sometimes a week or more to get a response from the service department. Being in the service industry myself, I find it incredible that it could take over a week to respond to an email. There seems to be little oversight at this dealership. Which is why I cannot recommend this dealership to anyone. My company has since bought 5 vehicles from other GMC dealerships (Laura and Woody) in the state and all have had far better customer service than Fox Valley GMC. Save yourself future headaches and do NOT buy a vehicle from this dealership. Avoid this dealership at all costs. Currently I am scheduled for a service appointment to fix the brake system issue at another GMC dealership. They seem to think they know what the problem is and it relates to the inexperience of the Service Department of Fox Valley GMC. I will update this review when I complete that service call. Check the facebook page for my full review.

I’m a middle aged housewife and I knew more about cars than both the person that scheduled my Aline t and my “service” manager. Neither listened, neither tried to understand or get to the root of the problem w my vehicle. Maybe I’m spoiled from always going to McGrath Honda.

Mike & his team at Fox Valley did a great job when we were “looking” for a new vehicle. They were professional, not pushy, & answered all our questions while giving us a far deal. Highly recommended dealership! 👍🏼

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Don’t buy cars here I bought a 2019 mustang gt in February, I bought a warranty with it too, I ended up coming back a month later because the car kept popping out of 4th gear, it had a knock, and the clutch was messed up, I ended up having to come out of pocket $2,500 for a new clutch and the dealer ship did replace the transmission but didn’t fix the motor, they told me to go back in August for the new motor,(btw they kept my car for a month without working on it, so I kept ... Read More

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Google - Sep 15, 2025

Don’t buy cars here I bought a 2019 mustang gt in February, I bought a warranty with it too, I ended up coming back a month later because the car kept popping out of 4th gear, it had a knock, and the clutch was messed up, I ended up having to come out of pocket $2,500 for a new clutch and the dealer ship did replace the transmission but didn’t fix the motor, they told me to go back in August for the new motor,(btw they kept my car for a month without working on it, so I kept calling until they gave me a day for pick up and it was done) I call back in aug to come to find out that my warranty was cancelled by them and that the $2k I paid for it was going to be given back to the bank even tho I paid in cash for it ( it wasn’t), reason for that was because apperently my car was modified when I had explicitly asked multiple time if it was turned or modified extensively which they kept saying that the car was inspected by them and it was perfect. Now I’m having problems with emissions because the car has a tune I didn’t put on and it locked the ecu. Moral of the story is they will scam you with the warranty and when you need it they will cancel it

I suggest adding to your invoices the fact that you charge a 3% credit card processing fee. Or maybe when someone calls in a credit card, you warn them there will be a 3% fee to pay with a card. And don't blame the credit card processing company when the fee is questioned. It's merchant fees, it's your choice to pass on to your customers or not.

Sales man Otis stung me along for few months saying they didn’t have the car I wanted yet but online had plenty in inventory. Asked me to send him money under the table to get discounts. Dishonest dealer.

Never trust an in town (city) dealership to give you real information about a real work pickup truck. I live in a very rural area and use my truck as a real truck. I asked the dealership if the bed on the new 2026 Denali EV was the same dimensions as the bed on my 2022 Sierra - I have specific equipment that must fit in the bed for my farm. Their response was “of course it is”. They didn’t know, they didn’t check, they didn’t care….they just did the dealership salesman thing and said whatever to get ... Read More

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Google - Sep 3, 2025

Never trust an in town (city) dealership to give you real information about a real work pickup truck. I live in a very rural area and use my truck as a real truck. I asked the dealership if the bed on the new 2026 Denali EV was the same dimensions as the bed on my 2022 Sierra - I have specific equipment that must fit in the bed for my farm. Their response was “of course it is”. They didn’t know, they didn’t check, they didn’t care….they just did the dealership salesman thing and said whatever to get the sale. So now I have a truck I cannot use because the bed is in fact smaller and will not meet my needs. Do not believe anything this dealership tells you - they do not know their own product and they will tell you anything to close a sale.

They charged me over $1500 for a repair. I question them that it seemed high. They insured me what a difficult repair it was. After I got the car back I called the chevrolet dealer down the street and they gave me a quote of $750 for the exact same repair.

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There is a reason this place is called fox valley they are sly as a fox !!!! I bought a truck from them a month ago at the test drive check engine light comes on they say it was because of the short drives trigged a particulate sensor for the def system but if it comes back on we will repair it . Less then 2000 miles later tranny issues cracked radiator and particulate sensor code back on called dealer was basically told to pound sand you bought a used car . Well yes I did and I understand that but if your any ... Read More

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Google - Jun 5, 2025

There is a reason this place is called fox valley they are sly as a fox !!!! I bought a truck from them a month ago at the test drive check engine light comes on they say it was because of the short drives trigged a particulate sensor for the def system but if it comes back on we will repair it . Less then 2000 miles later tranny issues cracked radiator and particulate sensor code back on called dealer was basically told to pound sand you bought a used car . Well yes I did and I understand that but if your any kind of a decent dealer at all you would offer something. Maybe hey bring it in let’s see what we can come up with ? Not these foxy fellows don’t buy a used ride from these jokers … update the general manager called me left a voice mail as I was in the middle of replacing the junk radiator and told me to call him back . I have tried reaching out twice left voicemails no response !! Greg if you reading this give me a call sure would like to discuss this with you. As you stated in ur voicemail that’s not how you do business

Please feel free to read the emails below. This individual should not be in sales or a customer rep. Absolutely appalled by their behavior.

I bought an AMG from them that wasn’t even the real model fake badging and they sold me a car with frame damage do not I repeat DO NOT BUY ANY HIGHEND CARS because I paid 20k over value

Yesenia was very helpful she answered every question I had took her time to show and go threw the inventory maid the car buying experience so easy and pleasant.

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***Update*** Buyer's Beware*****Once you make your purchase at Fox Valley GMC, you are not longer a valued customer. Zero follow up and follow through from Mike Campbell and the service department. After a month buying my new truck (2025 GMC Sierra Evolution) I noticed the front bumper was offset. I spoke to the service department, who passed the buck and said take it to a body shop to get it fixed, on my dime! After admitting they have noticed them coming in that way. Not liking the response, I spoke to Mike Cambell who said he would work on ... Read More

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Google - Mar 26, 2025

***Update*** Buyer's Beware*****Once you make your purchase at Fox Valley GMC, you are not longer a valued customer. Zero follow up and follow through from Mike Campbell and the service department. After a month buying my new truck (2025 GMC Sierra Evolution) I noticed the front bumper was offset. I spoke to the service department, who passed the buck and said take it to a body shop to get it fixed, on my dime! After admitting they have noticed them coming in that way. Not liking the response, I spoke to Mike Cambell who said he would work on getting it taken care of. Two months later I have yet to hear a word from anyone at Fox Valley GMC. I also have an issue with my leather seats, which the service department said they would submit for a warranty. Not a word in over a month. I love my truck, however the lack of follow through makes me not trust this dealership with any new vehicle purchases in the future. It's a shame as we (wife and I) have been "loyal customer's" since moving here in 2019, and this was our third vehicle purchased. ****************** Mike Campbell was awesome. Found the truck I wanted, got a great price on my trade in and paperwork knocked out in re ord time. Easiest vehicle purchase I have ever made. This was our third vehicle purchased from Fox Valley GMC, and won't be our last.

Seem like an ok place. Was interested in a vehicle. Ran my credit without me knowing , going on two weeks since I been calling but no answer. Even if they could not do anything. They could let me know something. Bit weird.

**Edited on 4/22/2025** It now has been 2 more months and still no one has tried to contact me. I have not heard anything from this dealership and I am beyond frustrated at this as I have had to put so much money in repairing what they sold me. It seems like they only respond to the positive reviews and ignore those that are negative. This has impacted me financially and I am beyond frustrated. **Edited on 2/18/2025** After waiting for someone to contact me, as they said they would to discuss this issue further- I have not heard ANYTHING. Again just false ... Read More

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Google - Feb 5, 2025

**Edited on 4/22/2025** It now has been 2 more months and still no one has tried to contact me. I have not heard anything from this dealership and I am beyond frustrated at this as I have had to put so much money in repairing what they sold me. It seems like they only respond to the positive reviews and ignore those that are negative. This has impacted me financially and I am beyond frustrated. **Edited on 2/18/2025** After waiting for someone to contact me, as they said they would to discuss this issue further- I have not heard ANYTHING. Again just false promises and disappointments. I strongly believe that they respond to the reviews just to make it look like they are trying to resolve the issue, which is a lie. Save your sanity, save your money, and find a better business to support. **End of Edit 2/18/25** I am beyond frustrated with this dealership. I purchased a 2019 Ford Van from them, only to see the Check Engine Light shortly after about 70 miles of driving. It turned out that this Van has MAJOR transmission issues that would cost me almost 10 THOUSAND dollars to fix!! It’s clear to me that these problems were known beforehand and should have been disclosed before purchase, but instead, I was sold the vehicle without any mention of the transmission issues. If I could, I would rate them 0 Stars. The breaking point is the complete lack of response from the dealership. I’ve called multiple times and sent emails, tried to get a hold of ANYONE, yet no one responds or gets back to me. Greg, The Sales Manager, has refused to respond to our calls and has sent us in circles claiming they wished to help, but then dodge us when we try to get in touch. This is beyond unprofessional and has made an already stressful situation even worse. I honestly can’t believe how poorly I’ve been treated throughout this whole ordeal. I would strongly advise that everyone AVOID this business.

I called Fox Valley and spoke with Mike Hampel on a late Saturday morning. Said I would be there in a little over an hour and told him the 2015 Lexus 350 I was interested in. I arrived and Mike had the vehicle ready at the front door and took it for a test drive around the area. I checked out the rest of the car, was pleased with the vehicle. Between Mike, the manager and I we hashed out the figures back and fourth, reached an agreement and I had purchased the car. Dropped off the signed paperwork (including my wife'... Read More

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DealerRater - Jan 24, 2025

I called Fox Valley and spoke with Mike Hampel on a late Saturday morning. Said I would be there in a little over an hour and told him the 2015 Lexus 350 I was interested in. I arrived and Mike had the vehicle ready at the front door and took it for a test drive around the area. I checked out the rest of the car, was pleased with the vehicle. Between Mike, the manager and I we hashed out the figures back and fourth, reached an agreement and I had purchased the car. Dropped off the signed paperwork (including my wife's signatures, and picked up the car Thursday night. Clean car, excellent running conditional and would totally recommend working with Mike and the rest of the staff. As I write this I feel good about the car I got for the money I spent and dealing with who I dealt with at the dealership made this a very comfortable experience, in purchasing a nice used car from them. 9 1/2 out of 10. (I don't give out 10's ever).

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No loaner car ever. Problem not addressed / rectified.

I’ve tried to be patient with these guys. I’ve given them several chances. My last encounter Frank Rubino lied directly to my face. Never will I go to this dealer again and I’ll advise anyone to do the same. 2024 GMC Sierra AT4 with 2,000 miles. Went in because my truck tires felt out of balance and it was vibrating my spine apart. Told Frank I want a road force balance. They charged me for the balance even though I’m at 2,000 miles but whatever I just want it fixed. Came in for my appointment, waited several hours for ... Read More

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Google - Dec 19, 2024

I’ve tried to be patient with these guys. I’ve given them several chances. My last encounter Frank Rubino lied directly to my face. Never will I go to this dealer again and I’ll advise anyone to do the same. 2024 GMC Sierra AT4 with 2,000 miles. Went in because my truck tires felt out of balance and it was vibrating my spine apart. Told Frank I want a road force balance. They charged me for the balance even though I’m at 2,000 miles but whatever I just want it fixed. Came in for my appointment, waited several hours for the balance, finally got it balanced and was told 1 tire was out of balance and rebalanced and the other 3 tires were good. I asked for the report of the road force balance, so many excuses as to why he didn’t have the report (machine didn’t give report, printer was broke, bunch of bull). Started googling to find the road force balance procedure states attach report to invoice. Forward this information to Frank who told me to bring it back the following week and they’ll re-do the balance and get me some kind of report. Dropped the truck off but Frank was on vacation this time around. Lupe (this is who I’d deal with if you do decide to go here) called and said 3 out of the 4 tires are so far out of tolerance that they can’t be balanced and need to be replaced. I opted to pay for the 4th tire because if 3 out of 4 are bad chances are that fourth one is questionable also. Long story short Frank lied right to my face. Icing on the cake, the first time around they scratched every rim either with their impact or by mounting the tires onto their machine. Scheduled to have that fixed with these guys and it looks like whoever buffed it out buffed the shine out of the rim. They left all of the glue and white foam tape from the old weights on the inside of the rim which just looks fabulous on a black rim. They never sent these rims in for repair. Just another lie. Bunch of lying hacks.

I wouldn't recommend buying a used car at this dealership. I bought a truck here. On my way home from leaving the dealership, the engine light came on. I called the sales rep and he said he would personally fix it. I told him no and that I wanted a mechanic to fix it. I dropped off the truck and when I came to get it the engine light was still on. i found out that the sales rep tried to fix the truck himself even after I told him no. That was so weird to me because I ... Read More

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Google - Dec 6, 2024

I wouldn't recommend buying a used car at this dealership. I bought a truck here. On my way home from leaving the dealership, the engine light came on. I called the sales rep and he said he would personally fix it. I told him no and that I wanted a mechanic to fix it. I dropped off the truck and when I came to get it the engine light was still on. i found out that the sales rep tried to fix the truck himself even after I told him no. That was so weird to me because I can't figure out what he would gain from fixing it. I don't understand why he would even try. Its just verry odd to me. The next day I bought it back to the dealership and had someone else help me. The service department stated the transmission was bad and they couldn't cover the cost to fix it even though I had just purchased the truck. They stated that since I purchased the extra warranty, they could fix it using the warranty. I Had them fix it and A little time passed by and now the engine light is on again. This problem is just becoming too much.

Horrible shady dealership. I had an experience earlier this year when trying to buy a used infiniti, which had some common and relatively cheap issues that the dealership refused to fix or negotiate on. One of the salesmen threatened to raise the price on me above what was listed when asking for them to top off differential fluid since it was dangerously low or negotiate $150 off the price. He got upset when I wanted to talk to the service department about the car as well. I’d go somewhere else. FYI: You’ll mostly positive reviews on here because the ... Read More

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Google - Nov 24, 2024

Horrible shady dealership. I had an experience earlier this year when trying to buy a used infiniti, which had some common and relatively cheap issues that the dealership refused to fix or negotiate on. One of the salesmen threatened to raise the price on me above what was listed when asking for them to top off differential fluid since it was dangerously low or negotiate $150 off the price. He got upset when I wanted to talk to the service department about the car as well. I’d go somewhere else. FYI: You’ll mostly positive reviews on here because the dealership will call those who give negative reviews and harass them to take them down.

Mike Hampel went over and above on my recent purchase. Ask for him you won’t be sorry. Tell him I sent you.

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Reached out to this dealership roughly 4 weeks before purchasing and was contacted by Otis A. He was very upfront and easy to work with. Went the extra mile and to provide me additional photos even went out and did an additional walk around on the vehicle, recorded it and sent to me. Addressed all my questions and kept me in the loop from start to finish. Wasn’t overly pushy and addressed all concerns. I really did enjoy the process of buying this vehicle. They were willing to work with me and I felt as though it was a very ... Read More

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DealerRater - Oct 14, 2024

Reached out to this dealership roughly 4 weeks before purchasing and was contacted by Otis A. He was very upfront and easy to work with. Went the extra mile and to provide me additional photos even went out and did an additional walk around on the vehicle, recorded it and sent to me. Addressed all my questions and kept me in the loop from start to finish. Wasn’t overly pushy and addressed all concerns. I really did enjoy the process of buying this vehicle. They were willing to work with me and I felt as though it was a very straight up transaction. Otis really went the extra mile to make you feel appreciated and informed me that he also takes his profession incredibly serious. It the world of sales, bad news tends to travel a lot faster than good news. I had a great experience with both Otis A and Alex K in the finance department. If you’re looking for a vehicle and it’s on their lot I wouldn’t hesitate to recommend reaching out to Otis and the team at Fox Valley Buick - GMC. Top notch team, well done St. Charles.

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I feel that the service manager did the best he could but I feel that neither GMC Buick or Endurance had any idea of helping me with my problem with my car which has become a very expensive thing to fix. I bought Endurance for something like this to happen and now they say they can’t cover it, which I think is unfair I paid $3000 for the Endurance policy and they’ve only paid $2700 back out of the 3500 and I think that’s unfair. I bought insurance the warranty for something just like this that may happen to the ... Read More

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Google - Sep 18, 2024

I feel that the service manager did the best he could but I feel that neither GMC Buick or Endurance had any idea of helping me with my problem with my car which has become a very expensive thing to fix. I bought Endurance for something like this to happen and now they say they can’t cover it, which I think is unfair I paid $3000 for the Endurance policy and they’ve only paid $2700 back out of the 3500 and I think that’s unfair. I bought insurance the warranty for something just like this that may happen to the car.

Bought a truck (paid in full) and had it shipped to a different state. It arrived without a temporary tag and nothing at all to prove we own it. I called them repeatedly over a period of 3 months before they sent the tag and our title.

I would rate Mike Hampel 5 out of 5, along with the Fox Valley Buick Dealership.

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Unfortunately the vehicle I purchased had hidden Engine issues that occurred 60 days after purchase and I am completely devastated by this lemon!

Bought a 2017 Chevy Silverado 2500hd duramax. I wanted to reach out and thank fox Vally gmc and mike Hampel. He was excellent to work with and very professional. Wanted to see if three or four trucks and drove them. Made the sale possible. He got the dent taken out right away And I had a trans cooler line leaking and they fix that. I am very happy with how they treated me and their customer service. I would definitely buy another vehicle from them. Thanks again, Fox Vally GMC Buick.

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I would NOT recommend purchasing a vehicle from here. I purchased a vehicle with a certified warranty. After purchasing, I confirmed they lied about some of items that "passed inspection". We had a telecommunication system failure and after market windshield that they did not tell us about and ended up having to dispute GM to some of the items fixed. I reached out to the Manager and Owner multiple times in hopes to get some resolution. They don't respond to emails or phone calls. **09/2024 UPDATE: EVEN AFTER LEAVING A REVIEW AND SAYING THEY WILL FOLLOW UP, THEY ... Read More

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Google - Aug 2, 2024

I would NOT recommend purchasing a vehicle from here. I purchased a vehicle with a certified warranty. After purchasing, I confirmed they lied about some of items that "passed inspection". We had a telecommunication system failure and after market windshield that they did not tell us about and ended up having to dispute GM to some of the items fixed. I reached out to the Manager and Owner multiple times in hopes to get some resolution. They don't respond to emails or phone calls. **09/2024 UPDATE: EVEN AFTER LEAVING A REVIEW AND SAYING THEY WILL FOLLOW UP, THEY HAVEN'T. I'VE HAD MY VEHICLE IN THE SHOP 3X FOR THINGS THAT WERE "COVERED UNDER WARRANTY" THAT THEY LIED ABOUT.

I recently purchased a vehicle from foxvalley buick gmc,and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with professionalism and courtesy. The staff were incredibly knowledgeable and took the time to understand my needs, ensuring I found the perfect car.

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Bought a 2014 Mercedes Sprinter from them. Mike Hampel was great and came in on his day off to deliver the van. We drove from Michigan and spent 17 hours on the road to pick it up. There was no pressure at the dealer and Mike made us feel welcome. Thank you!

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I have had nothing but problems with my car and the service department! The dealer is not taking responsibility for a leaking sunroof in my car. I've had it in the shop multiple times to "fix" the sunroof. They even had it for multiple days and didn't provide me a courtesy car. I had to pay out of pocket for a rental car. And still the problem hasn't been fixed. I've called twice now to try and get it in AGAIN, and all of a sudden, I don't get a return call anymore. ... Read More

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Google - Jun 29, 2024

I have had nothing but problems with my car and the service department! The dealer is not taking responsibility for a leaking sunroof in my car. I've had it in the shop multiple times to "fix" the sunroof. They even had it for multiple days and didn't provide me a courtesy car. I had to pay out of pocket for a rental car. And still the problem hasn't been fixed. I've called twice now to try and get it in AGAIN, and all of a sudden, I don't get a return call anymore. It's just such an inconvenience for something that isn't my fault. They should make it right but have refused to do so. I would never give them my business again and I am sure to tell everyone I know. It's very frustrating when I have a car full of kids trying to go somewhere and it's literally raining on them. Buyers beware!

I have had nothing but problems with my car and the service department! The dealer is not taking responsibility for a leaking sunroof in my car. I've had it in the shop multiple times to "fix" the sunroof. They even had it for days and didn't provide me a courtesy car. I had to pay out of pocket for a rental car. And still the problem hasn't been fixed. I've called twice now to try and get it in AGAIN and all of a sudden I don't get a return call anymore. It'... Read More

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DealerRater - Jun 28, 2024

I have had nothing but problems with my car and the service department! The dealer is not taking responsibility for a leaking sunroof in my car. I've had it in the shop multiple times to "fix" the sunroof. They even had it for days and didn't provide me a courtesy car. I had to pay out of pocket for a rental car. And still the problem hasn't been fixed. I've called twice now to try and get it in AGAIN and all of a sudden I don't get a return call anymore. It's just such an inconvenience for something that isn't my fault. They should make it right but have refused to do so. I would never give them my business again and I am sure to tell everyone I know. It's very frustrating when I have a car full of kids trying to go somewhere and it's literally raining on them. Buyers beware!

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My son and I purchased a Transit van for about $16,000 for him to start his own business venture. At the time of sale the car drove and felt fine. 1 month after, both the compressor and evaporator went out on us, costing us thousands. A couple of weeks after that the transmissions went out and while replacing the entire transmission, we find out the lower control arm had been bearing so much load, that the joint and bushings were nearly pryed and sheered. My son's van is still in the shop, production has immensley slowed down and this $16,000 will now ... Read More

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Google - Jun 24, 2024

My son and I purchased a Transit van for about $16,000 for him to start his own business venture. At the time of sale the car drove and felt fine. 1 month after, both the compressor and evaporator went out on us, costing us thousands. A couple of weeks after that the transmissions went out and while replacing the entire transmission, we find out the lower control arm had been bearing so much load, that the joint and bushings were nearly pryed and sheered. My son's van is still in the shop, production has immensley slowed down and this $16,000 will now surely cost our family over $30,000. It's almost as if they received the vehicle on trade in and put it straight out onto their own lot for sale, without doing any sort of inspections themselves. Only to leave the "valued customer" to deal with the problems. Sour Lemon.

I had a horrible time trying to buy a used vehicle from Fox Valley Buick-GMC. After calling to make sure the vehicle was available, I drove from Chicago to St Charles to check out a used Audi SUV. Clean Carfax, single owner, no accident vehicle. After a test drive, I asked if I could reserve the car (with a down payment) and have a local independent shop (5 minute drive away) inspect the vehicle the next day. The manager refused to let me reserve the vehicle as there were other people interested in seeing it that day. After telling him that ... Read More

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Google - Jun 17, 2024

I had a horrible time trying to buy a used vehicle from Fox Valley Buick-GMC. After calling to make sure the vehicle was available, I drove from Chicago to St Charles to check out a used Audi SUV. Clean Carfax, single owner, no accident vehicle. After a test drive, I asked if I could reserve the car (with a down payment) and have a local independent shop (5 minute drive away) inspect the vehicle the next day. The manager refused to let me reserve the vehicle as there were other people interested in seeing it that day. After telling him that it was my right as a consumer to get a pre-purchase inspection, I asked him to present me with alternatives. The local Audi dealer had a tech available to inspect the car for $350 dollars. I called the local shop I trust and explained the situation to them. They accommodated me same-day, and I had a salesperson drive the car over. The mechanic at the local shop (an Audi Master Technician) revealed a multitude of issues immediately. Aside from the fact that the car was in an accident and repaired poorly (with bondo and a generic windshield with a fake Audi logo), there were several leaks across the vehicle, a bad control arm, bad engine mounts... the list goes on. Most importantly, two issues made the vehicle unsafe: 1. Damage to a front tire sidewall was masked with tire shine. This damage could cause a blowout. 2. The rear brakes were at 1mm (it is illegal to sell a car in Illinois in this condition). I was quoted $6k to repair the vehicle. I will not be shopping at Fox Valley Buick-GMC in the future. Beware of the used cars they are selling, and ALWAYS get a pre-purchase inspection.

Sent an online inquiry and called the store after being told the vehicle was available that morning. Had to leave my info waited half the day for someone to call me back. That never happened. Finally when I called back they tell me the vehicle isn’t available. Terrible communication. Not sure who felt the need to waste my time and take all my information down and do nothing with it.

Thank you Otis for a very easy car buying experience. The car we bought was in best shape compared to other ones I've seen in 140 mile radius from Madison, WI. Also want to thank everyone who took part in getting my car ready for delivery, cleaning, detailing, inside and outside, replacing filters, oil change, and even filling up the gas tank !!! I am so happy I continued my search until found the car here. I highly recommend stopping by and talking to Otis. Very knowledgeable and accommodating. He gets my 5 stars.

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Rudy was a great salesman Thank you for your help and I will definitely recommend him to family and friends

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