Customer Testimonials
I bought a new used truck yesterday and the experience was great. I worked with Mike Hampel and I felt no pressure for anything I didn’t want. Exceeded all expectations and I will be back for my next car purchase with Mike
was quoted 2500 for a muffler on a cpo vehicle that i purchased from them, including a platinum extended warranty vehicle has only 58000 miles called gm customer service they tried to work with dealer to share cost and the dealer declined will not ever return to this dealership
Mike & his team at Fox Valley did a great job when we were “looking” for a new vehicle. They were professional, not pushy, & answered all our questions while giving us a far deal. Highly recommended dealership! 👍🏼
They charged me over $1500 for a repair. I question them that it seemed high. They insured me what a difficult repair it was. After I got the car back I called the chevrolet dealer down the street and they gave me a quote of $750 for the exact same repair.
Yesenia was very helpful she answered every question I had took her time to show and go threw the inventory maid the car buying experience so easy and pleasant.
I called Fox Valley and spoke with Mike Hampel on a late Saturday morning. Said I would be there in a little over an hour and told him the 2015 Lexus 350 I was interested in. I arrived and Mike had the vehicle ready at the front door and took it for a test drive around the area. I checked out the rest of the car, was pleased with the vehicle. Between Mike, the manager and I we hashed out the figures back and fourth, reached an agreement and I had purchased the car. Dropped off the signed paperwork (including my wife'... Read More DealerRater - Jan 24, 2025
Mike Hampel went over and above on my recent purchase. Ask for him you won’t be sorry. Tell him I sent you.
Reached out to this dealership roughly 4 weeks before purchasing and was contacted by Otis A. He was very upfront and easy to work with. Went the extra mile and to provide me additional photos even went out and did an additional walk around on the vehicle, recorded it and sent to me. Addressed all my questions and kept me in the loop from start to finish. Wasn’t overly pushy and addressed all concerns.
I really did enjoy the process of buying this vehicle. They were willing to work with me and I felt as though it was a very ... Read More DealerRater - Oct 14, 2024
I would rate Mike Hampel 5 out of 5, along with the Fox Valley Buick Dealership.
Bought a 2017 Chevy Silverado 2500hd duramax. I wanted to reach out and thank fox Vally gmc and mike Hampel. He was excellent to work with and very professional. Wanted to see if three or four trucks and drove them. Made the sale possible. He got the dent taken out right away And I had a trans cooler line leaking and they fix that. I am very happy with how they treated me and their customer service. I would definitely buy another vehicle from them. Thanks again, Fox Vally GMC Buick.
I recently purchased a vehicle from foxvalley buick gmc,and I couldn’t be happier with the experience. From the moment I walked in, I was greeted with professionalism and courtesy. The staff were incredibly knowledgeable and took the time to understand my needs, ensuring I found the perfect car.
Bought a 2014 Mercedes Sprinter from them. Mike Hampel was great and came in on his day off to deliver the van. We drove from Michigan and spent 17 hours on the road to pick it up. There was no pressure at the dealer and Mike made us feel welcome. Thank you!
I have had nothing but problems with my car and the service department! The dealer is not taking responsibility for a leaking sunroof in my car. I've had it in the shop multiple times to "fix" the sunroof. They even had it for days and didn't provide me a courtesy car. I had to pay out of pocket for a rental car. And still the problem hasn't been fixed. I've called twice now to try and get it in AGAIN and all of a sudden I don't get a return call anymore.
It'... Read More DealerRater - Jun 28, 2024
Thank you Otis for a very easy car buying experience. The car we bought was in best shape compared to other ones I've seen in 140 mile radius from Madison, WI. Also want to thank everyone who took part in getting my car ready for delivery, cleaning, detailing, inside and outside, replacing filters, oil change, and even filling up the gas tank !!! I am so happy I continued my search until found the car here. I highly recommend stopping by and talking to Otis. Very knowledgeable and accommodating. He gets my 5 stars.
Rudy was a great salesman Thank you for your help and I will definitely recommend him to family and friends
Mike Hampel assisted us with our recent GMC truck purchase and he was great to work with. Very knowledgeable and professional, even prepped the car for us ahead of time so we could test drive it right when we got to the dealership. He was a pleasure to work with and we are very happy with our purchase.
Have bought multiple vehicles here. Mike & Alex always looking out for best interest. Highly recommend
Great service,accommodations and customer care, large and reasonable vehicle selection and in a great area
Mike hampel was great to work with and a very nice and easy going guy, made sure I was sure about my purchase and happy about it.would definitely recommend asking for him!
Mike Hampel has been a joy to work with on two recent purchases. I am retired and have purchased a lot of cars since 1974, both new and used. The experience at this dealership is rare in the "Car Business", from the moment I walked in I felt like a customer that had value to this company. Most dealerships still today, you get that smarmy feeling that they just can't wait to steal as much as possible from you, not here! Mike and everyone that I delt with at this company was attentive and helpful. If you are ... Read More DealerRater - Feb 29, 2024
Mike Hampel, the salespeople and others on staff I associated with at Fox Valley were very friendly, up-front and made buying a vehicle an enjoyable experience. No hassles, no pressure -- they went above and beyond to make sure I was completely satisfied with the deal. I also got more money for my trade-in than I would have got at two other dealerships I went to. That was definitely a pleasant surprise! Mike from Glen Ellyn
Mike hempel was very easy to work with. He did a great job. Explained our new vehicle very well. Looking forward to continued assistance from Mike and Fox valley GMC in the future.
Mike Hampel was an outstanding salesman! I’ve purchased several vehicles over the last five decades. He is by far one the most exceptional salesman that I’ve encountered. He was professional, spoke confidently about the cars he showed us and he was knowledgeable and answered all of our questions. Most importantly, his approach was with enthusiasm which set him apart from all other salesmen we’ve worked with!!! He walked us through all that we could expect during our purchase as well as kept the process moving smoothly. There have been very few times that I’ve felt so ... Read More DealerRater - Nov 27, 2023
Working with Mike Hampel was a pleasure. He was very informative and we never felt pressured. We’d recommend & would do business with him again.
Rudy was great! He was very patient and thoroughly explained the features of the car and helped with setup. Excellent service!
Mike Hampel was a pleasure to work with. He wasn’t aggressive in his sales approach and seemed to care about our needs as car buyers. He made sure our car buying process went smoothly and also followed up after the sale to see if anything else was needed. Fox Valley did good in bringing aboard a salesman like Mike.
I Would highly recommend this place for buying a car, very honest and reasonable people to do business with. Jim was the best sales associate you could ask for.
Very professional group of people. It felt like everyone took pride it their jobs and wanted to insure that I was satisfied with my purchase.
Easy, and enjoyable experience. Jim found us the vehicle we were searching for. Thank you.
The dealership had what we were looking for. everyone was friendly. they showed us the features of the car. I feel the deal was financially in our budget so we were pleased with the transaction. They explained the way to get the best rate. I certainly would recommend Fox Vally to others.
Jim was very helpful with the purchase of our used but like new Honda CR-V hybrid. The process was smooth and went as quickly as these things ever do. We appreciated the low pressure approach from both him and the business manager. We don't live nearby, but we will make the trip again next time we need a vehicle if they have what we are looking for
We had an exceptional experience at FV GMC. Rudy was very attentive and thorough throughout the whole process. Alex in finance was also a pleasure to connect with. 5 stars all the way around. Also did a cool fundraiser for the USO during our time. Class all the way.
This has been by far the best dealership experience that I have had, Alex and Mike were awesome and made sure they did everything to gain my trust and let me tell you, they did! They made it happen for me to get into a new truck and gave me a great offer on my trade in and made it a breeze through everything. I would highly suggest going to this dealership if you are looking to buy a vehicle or any service. 10/10 will be coming back. They made my purchase very easy and inviting.
We were very pleased with the service Jim gave us! We would recommend him to anyone.
Mike Hampel was a great sales rep. He got us the best deal he could. He wasn’t pushy or condescending. He was very knowledgeable about our Encore. We will definitely go back there.
We purchased a new Buick Envision from Fox Valley Buick GMC last week. Rudy Escareno was our Sales expert. Rudy was very professional, personable and knowledgeable. His attention to detail and follow up were truly appreciated. His explanation of the sophisticated electronics was simple and clearly understood. Highly recommend his expertise.
I recently purchased a car and Mike Hampel was my salesman. The rest is easy. Mike was great to work with - friendly, knowledgeable and his “no pressure” policy Made the whole car buying experience great and I highly recommend Mike.
I purchased a used car from Mike Hampel, that I found on Fox BGMC website, drove 2 hrs and was exactly how it was advertised as. Mike was the right salesman for me. Thanks Mike Aiello, Mike Hampel and Ariana for everything
Bought 2023 Sierra Denali last week Great experience for buying a car! Mike Hampel my salesman was great, knowledgeable and just plain out right a nice guy. The entire experience and deal was great and I highly recommend!
We recently purchased a new car and we’re very satisfied with the entire process! Our sale person Mike Hampel was very helpful right from the start! He was able to show several vehicles that met our requirements and helped understand the finance piece to allow us to make a great decision! No pressure buying which made us very confident in our final purchase. Highly recommend!
We purchased a car for our daughter and feel very satisfied with the whole process. Our salesman, Mike Hampel, was a joy to work with. Very friendly, honest and knowledgeable. The fact that he worked in the service area for many years prior to becoming a salesman is a big plus! If you need a car, don’t hesitate to give him a call!
Fox Valley Buick GMC did an outstanding job assisting with my used car purchase. The process was quick and efficient from the moment I walk into the showroom.
Our salesman, Jim Cullom, is the very best!! He is friendly, honest, knowledgeable and goes out of his way to help you with your purchase or lease. Everything ran smoothly. This dealership is top notch. Excellent staff, very clean and pleasant.
I purchased car for my daughter. Everyone made it very quick and streamline. Jim was awesome and John in Finance made it super quick and affordable!
Everyone was so professional and kind. I would recommend my family and friends to come to this dealership.
I had a really great experience working with salesman Jim Cullom. It was my first time buying a car by myself and it was an emergency situation but Jim was so kind and reassuring. The places I went first were pushy and made me feel annoyed and anxious. Jim was the opposite not pushy at all and really listened to what I was looking for to help me find the best option. He let me have plenty of time to test drive the car on my own also to help me feel more confident about it without any pressure. If ... Read More DealerRater - Mar 19, 2023
Looking at new cars the Buick envision was are favorite. John was very helpful and not rushing us with a decision. Very happy with results.
I have been a Cadillac owner since 1979 and I have never been treated as special as I was at Fox Valley Buick. John went above and beyond to explain things and make sure I understood. I was really impressed!
John was the best Sales-guy I have ever met, he was not pushy, treated us excellently and was transparent when it came to Numbers Sam
Everyone was very helpful throughout the whole process. Very friendly and professional. I would recommend this dealership to anyone looking to buy a GMC
Best car buying experience. Mike was amazing, attentive, and very easy going keeping the process calm and relaxing.
John Cordova is honest and quite knowledgeable about the Buick Envision. He made an effort to find all rebates for which we were eligible.
I have been customer of the Fox Valley Group 10 plus years. Have referred family & friends. John Cornova & frank Butahu took good care me. Purchase new Denali pick up.
I ordered a Lexus from Minnesota and traveled to Saint Charles, Il to complete the papers work and get my car. All the process went smoothly, they sent one guy to give me a ride from the airport to their office. I appreciated the hospitality and professionalism. It was nice working with the Fox Valley guys.
This is the 4th vehicle we have purchased from Fox Valley Auto Group. And the reason why is because we have always been able to get the vehicle at a fair price, the people we have dealt with in the sales and service department have been very nice and explained everything. We have purchased 2 Buicks and 2 GMC's at Fox Valley Auto Group. And we will probably purchase another vehicle from them when the time comes.
Excellent service. Knowledgeable people and very friendly and positive staff. I will definitely recommend. Thanks
The team of Mike Hampel (Sales), Greg Kostelny (Manager)and John Cordova (Finance) exceeded all of my expectations and made my purchasing experience a great one. From start to finish Mike Hampel was understanding, compassionate and helpful with this transaction and he’s still helping me out setting up all the new tech items. Big kudos to this team!
Made my process super simple and I expect anything but. Was extremely stressed about my totalled vehicle, but Mike and Alex made the entire process seemless. Both were great to work with and personable thru out the long process
Honestly we were very anxious coming in. We had stressful situation trying to get my daughter into a car after an accident and only had a limited amount of time before I had to go home out of state. I think Mike could see how stressed we were and took extra time to take it slow and walk us thru it all. He led us to car that I think works well for her situation. Alex also gave us all the answers we needed regarding financing and proper coverages. They just seemed to care about what our challenges were that ... Read More DealerRater - Feb 16, 2023
John Cordova and team were great. The truck I put a deposit on was delayed by the manufacturer. John was very open and honest in his communication with me. Alex in the F&I was a pleasure as well. One of the best car buying experiences I’ve ever had.
I could not be more thankful and appreciative of my experience at Fox Valley Auto Group. Both Mike Hemphill and Frank Butnaru could not have been more helpful and more patient. I was looking at both new and used vehicles and they both took the time to walk me through the advantages and disadvantages of both. I will always only purchase from Fox Valley Auto Group in the future. Clearly, they have established a culture, treat the customer well.
Really made the buying process easy. Our salesman John Cordova was great. The whole process from start to finish took only 30 maybe 40 minutes tops.
We get excellent service and are long time/repeat customers. Friendly, knowledgeable, and very easy to deal with. Our salesman, John Cordova, was really great.
It was a pleasure to work with Mike Hampel in the purchase of my 2019 Chevy Blazer. He was very helpful and friendly in finding me the perfect vehicle. He is the best!
Hey Mike thank you so much for helping me choose the car that is better for me. And making sure I understand everything. Cause it was my first time purchasing a car. He was very patient with me and he made sure everything was correct. He was very polite. I will definitely make sure I to recommend him to my friends and family. Good job Mike thank you so much I really love the car and it was a good choice. Sincerely, Wendy Valadez.
I bought a Buick Enclave not even 2 months ago, when I bought the car everyone was super nice and polite nothing to say about the person who sold me the car so this person told me that my car had new brakes and tires. for some reason my car started to make two different noises from the tires so I went to the dealer where I bought the car and they send me to the service department they were in the beginning but after I explained the situation they made me wait for 3 hours to tell me that the brakes ... Read More DealerRater - Oct 21, 2022
We’ve leased 4 cars from this dealership & we may lease again in the future
Rudy helped us perfectly with everything. He was there with us every step of the way when buying our car. I would recommend this dealership to everyone.
Our awesome sale professional was Rudy Escareno. It was so comfortable talking to him. He is very knowledgeable and not overly aggressive. He explained so well everything. He was very kind and easy to talk to. We were so pleased with Rudy and appreciate the great customer service he gave us. I highly recommend Rudy. I hope Frank will give Rudy a good raise 😄. He truly deserves it! Also, God bless Fox Valley Buick GMC for helping Cals Angels Foundation help and provide for kids battling cancer!!! Thank you, Rudy Escareno!!! You are awesome!!!
John Cordova was very helpful in purchasing our vehicle. Everything was explained and thoroughly gone over. He went above and beyond our needs. Please ask for John when Purchasing your vehicle here!
My husband and I are frequent customers of Fox Valley Buick GMC. We keep returning for their excellent customer service, and their friendly and knowledgeable staff. We were very happy with Rudy on our recent purchase!
Great experience. Patient and friendly service. Rudy great and showed us the options we asked for and was patient understanding while we talked in private about options and decisions. Happy experience!
While waiting for our oil change, we saw a truck we liked on display. Rudy greeted us and was super helpful. He is very knowledgeable and not overly aggressive. Thank you for the easy buying experience.
Rudy was a very knowledgeable and helpful salesman. He was very friendly and welcoming. Rudy, Frank, and Alex all went above and beyond to make us very happy customers. Would recommend and will encourage my family and friends to visit this dealership again Toni St Charles resident
Great experience with Fox Valley GMC. Jason and John in sales and Alex in finance were all great to work with. All were helpful and very knowledgeable, not to mention friendly!
We were referred to Frank from friends that have bought cars from him for years. They would not go anywhere else. Frank set us up with Rudy. Rudy was very knowledgeable about all of the features of the different used cars we looked at. Since new cars are challenging to get at this time, Rudy was great at showing us different options and find the car that checked all of the boxes for us. He was able to educate us on what certified pre-owned is, as well as how warranties work for used cars and things to consider on maintaining ... Read More DealerRater - Apr 25, 2022
I had some initial reservations about dealing with such a young salesman, but Josh immediately showed his expertise by listening to and taking the time to understand what truly was important and more importantly what was NOT important to me in my search for my next car. He laid out my options and continued to look for a unit that best fit my criteria. Of all the cars I have ever owned this was the most pleasurable buying experience I ever had. In the future I would only buy my vehicle from Josh!! Also, Joe in Finance was excellent as ... Read More DealerRater - Mar 31, 2022
Rudy was great! he was very friendly and knowledgeable. Highly recommend him and Fox Valley Buick
Rudy E. was great to work with and provided excellent customer service! The SUV we asked him about checked all our boxes and the rest of their staff was great to work with as well. I highly recommend Rudy and their staff if you're looking for another vehicle.
Bought our second new car from Fox Valley with the salesman Rudy E. Extremely easy to work with and got the vehicle we wanted at the right price! Love these guys.
I enjoyed working with them. They’re very professional and got me in and out in a timely manner.
Fox Valley Buick GMC has good customer service. Rudy is a great salesman, talk about full service!
Rudy and Alex were excellent!! Very professional. Thank you so much love my new car. Made the process easy.
I love my new car! Thank you so much to Rudy E. for going above and beyond for us in a Covid 19 world. He was clean, efficient, and professional. If you need a car quickly and covid free, then Rudy is your guy.
Wow. Rudy was exceptional and so helpful. He listened to our needs and help us find the right vehicle for us! In all my years of buying autos, he was by far the best sales consultant we’ve done business with!
Rudy was great. He was very responsive to all our questions and had excellent knowledge of the cars, services and the buying process.
went in this past Tuesday and test drove a 2018 Cadillac XT5. They had repainted the front end and the paint didn't match so I talked with the used car manager about it and he said he would send it off to the body shop and it would take about a week. I offered to put a down payment on the car and was told I didn't need to. I got a call today and was told the car sold BUT they had another one for me to look at. The repair was done by someone that comes to ... Read More DealerRater - Sep 3, 2021
Rudy is the best salesperson I ever met. We'll ask for him always. Thanks Fox Valley Buick GMC. I love my Buick SUV GMC are nice too. I came to look at a Acura and Chevy and Ford, but I'm super excited about my Buick. Thanks again Rudy.
We purchased an SUV from the dealership however the finance guy Alex, was so rude and disrespectful. The guy was so disrespectful that the GM came in and assigned someone else to finish. Kudos to the GM!!
I have already given my review on my salesman Scott previously who I feel is the best. I would also like to give a shout out to Alex Katselis, Finance Mgr. Alex too was exceptional. He did a great job processing the financing with ease. Thank you Alex.
Best experience ever with Scott Frank and Fox Valley Buick dealership. Scott was very knowledgeable and professional and is a real asset to the company. Definitely would recommend Scott as your salesman.
Brian was our sales guy...what a great expierience ...he was such a professional and made our buying experience a great one! We had an issue with the key fob and they replaced it with little issue. We will definetely be using this dealership in the future!
This was the best experience I have ever had when buying a used car. Michael did everything possible to give us a GREAT price for a GREAT vehicle! He takes care of his customers!
I brought my Buick Encore in for minor repair and I ,worked with Scott Frank. Service was great. I was given a loaner car which was very helpful. I highly recommend Fox Valley GMC.
My husband had purchased a GMC Terrain a few months prior to my purchase of the Buick Encore. Did not want to give up my Saturn Vue but it was ten years old. Our experience with Scott during the purchase of the Terrain was so easy I knew he was the one to see for another vehicle. He did not disappoint. Great experience! Great price! Highly recommend!
I had been looking for a car to replace my old, passed down vehicle. As a first time buyer, I was nervous to be faced with the rush of pushy sales people. After going to a couple of different dealerships and having experiences that only made me more anxious, I went to Fox Valley Buick GMC. There I was met by a salesman, Mike Aiello. I instantly felt at ease and as if I were talking with a friend. Mike was very kind, informative, and easy going. I never felt pressured or rushed in any decisions while dealing with Mike. ... Read More DealerRater - Feb 15, 2020
Scott was an amazing salesman when I bought my Encore. Professional and knowledgeable, you can tell he is passionate about his job and cares about his customers. I wouldn’t go to another person for a car. I refer all my friends and family to him and I will be back to purchase my next car from him. The managers and dealership were nicer well kept and professional as well.
This is the second vehicle that we have bought from Scott Frank and he is very professional. Excellent customer service. I would highly recommend this dealership.
I have been shopping for 6 months and have just been turned off by aggressive sales people, I was ready to give up when I walked in to Fox Valley Buick GMC. I was greeted by a tall friendly salesmen, named Michael Aiello. Mike made my experience seamless and comfortable, so much so that I not only bought a vehicle from him, I sent my parents and other family members in to see mike as well. Fox valley Buick, has gained a customer for life because of Mike. Thanks so much to Mike Aiello for changing the way I look at ... Read More DealerRater - Feb 14, 2020
Spoke to “MJ” on the phone and was rude about my finance application. Wouldn’t recommend this location. Alex from finance on the other hand was really helpful .